Nortel Networks T7316 - Manual (Page 73)

Chapter 5 Handling calls 73
Telephone Features Programming Guide
Figure 11 SWCA indicators, incoming call from an intercom (auto SWCA association for intercom is on)
• Calls can still be transferred between groups. If a call received at one group seems more
appropriate for a different group, the user manually enters a SWCA code that applies to the
other group. Once the call successsfully transfers, it is dropped from the SWCA key of the first
group.
• If the call needs to be handled by a telephone without SWCA key assignments the call can be
left parked on the original associated SWCA key. The other telephone can then dial the SWCA
feature code to retrieve the call. At this point, the call is dropped from the SWCA key. If the
call needs to be assigned back to the group, the user who retrieved the call can manually enter
a SWCA code assigned to the group and repark the call.
For a detailed description about programming buttons for SWCA codes, refer to the Business
Communications Manager Programming Operations Guide.
Parking and retrieving calls on SWCA keys
The system administrator determines whether calls automatically associate with free SWCA keys,
or whether the user must manually assign the call, either by pressing a SWCA key, by dialing a
SWCA code, or by pressing the Hold button (refer to
“Hold” on page 76 ).
The system settings also determine if the call is associated with the SWCA key for the duration of
the call or only while the call is parked on the SWCA key.
Call is answered and
automatically associated to a
SWCA. Call is parked on the SWCA.
Intercom indicator disappears and
the SWCA indicator flashes. Call is retrieved.
A solid indicator appears beside
Intercom button and the SWCA
indicator becomes solid on all
telephones.
Line 1
Line 2
SWCA1
SWCA4
SWCA5
SWCA6
Intercom
Intercom
SWCA2
SWCA3
Line 1
Line 2
SWCA1
SWCA4
SWCA5
SWCA6
Intercom
Intercom
SWCA2
SWCA3
Line 1
Line 2
SWCA1
SWCA4
SWCA5
SWCA6
Intercom
Intercom
SWCA2
SWCA3