Nortel Networks T7316 - Manual (Page 65)

Chapter 5 Handling calls 65
Telephone Features Programming Guide
Transfer calls
Transfer allows you to direct a call to a telephone in your system, within the Business
Communications Manager network, or external to your system.
1 To transfer a call, press ≤‡‚.
2 Call the person to whom you want to transfer the call.
3 If you want to talk to the person, wait for the person to answer and speak to person before
continuing.
4 When you are ready to complete the transfer, press ® or JOIN.
You cannot use Last Number Redial, Saved Number Redial, a speed dial code, Priority Call or
Ring Again to dial the number for a transfer.
The way a private network call is routed determines if it is possible for the system to return a
transferred call to you when the transferred call is not answered. When transferring a call to a
private network destination, remain on the line until the person to whom you are transferring the
call answers.
You cannot use the Line Pool feature code to access a line pool for a transfer. To use a line pool,
use a programmed line pool button, or press an intercom button, and enter a line pool access code.
If an auxiliary ringer is programmed to ring for calls on an external line, and you transfer a call on
that line without announcing the transfer, the auxiliary ringer rings for the transferred call.
Transfer external calls
If you transfer an external call to a busy telephone, or if there is no answer, the call automatically
rings again at the telephone that performed the transfer. The display indicates that the telephone
was busy or that no one answered.
When you transfer an external call to an external number, the external call you are trying to
transfer must be an incoming call on a disconnect supervision line.
While on a conference call, you can leave the conference and connect two callers using the
Transfer feature. If the other people are from outside the system, at least one of the callers must
have called you and both of the calls must be on disconnect supervision lines.
In some conditions, you can experience lower volume levels when transferring an external call to
an external telephone, or when transferring two external callers from a conference call.
Note: Transfer by Hold on DID lines is not supported. After answering a call, the line
appearances on all other sets are free immediately to take other calls. This allows you to
receive a greater number of calls. Use the Call Park feature to transfer a call.