Nortel Networks T7316 - Manual (Page 37)

Chapter 2 Answering calls 37
Telephone Features Programming Guide
Answer calls at a prime telephone
The prime telephone is normally the monitored telephone in a reception area or at the desk of the
designated attendant. The installer or customer service representative programs a prime telephone
for a line. Calls not answered at their normal destinations transfer to the prime telephone. Business
Communications Manager allows for a prime telephone for each line, if needed. The prime
telephone display gives information about the call, as in the following examples.
Central answering position (CAP) module
A CAP(N) module is an add-on device that provides 48 additional memory or line buttons. You
can connect one or two CAP(N) modules to a T7324(N) telephone to increase the number of lines
it can handle. A CAP(N) can monitor system telephone status, answer external calls on up to 120
lines, and send up to 30 messages to other system telephones.
A central answering position (CAP(N)) is an M7324 or M7324N telephone and a CAP(N)
module(s) that your installer or customer service representative programmed as a CAP. You can
have up to five telephones programmed as CAPs connected to Business Communications
Manager. The CAP is best as the prime telephone and direct-dial telephone for the lines and
telephones. Refer to
Figure 9 .
The person at telephone 221 has forwarded a call to you using Do Not
Disturb.
The system has transferred a call to you from a telephone with Do Not
Disturb turned on.
No person answered this call so the system transferred it to you.
A person camped, parked or transferred a call on line 061, but no one
has answered the call. Press CALLBCK or the line button to connect to
the call.
There is no telephone that can receive a call on line 061 so the system
has transferred it to you.
The call coming in on line 002 for target line 052 has come to you
because Line 052 is busy.
For other displays, refer to Appendix B, “Common display prompts and error messages,” on page
167 .
DND from 221 DND from 221 DND from 221 DND from 221
DND transfer DND transfer DND transfer DND transfer
DRT Line001 DRT Line001 DRT Line001 DRT Line001
Line061 callback Line061 callback Line061 callback Line061 callback
CALLBCK CALLBCK CALLBCK CALLBCK
Line061 to prime
Line002>Line052