Dell Inspiron 14R (N4010, Early 2010) - Manual (Page 289)

Troubleshooting
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The User Account Control window may appear. If you are an administrator on the
computer, click Continue; otherwise, contact your administrator to continue the
desired action.
4 Follow the instructions on the screen.
Windows XP
1 Click Start and click My Computer.
2 Right-click Local Disk C:.
3 Click Properties → Tools→ Check Now.
4 Click Scan for and attempt recovery of bad sectors and click Start.
E-Mail, Modem, and Internet Problems
CAUTION:
Before you begin any of the procedures in this section, follow the
safety instructions shipped with your computer. For additional safety best
practices information, see the Regulatory Compliance Homepage at
www.dell.com/regulatory_compliance.
NOTE:
If your computer has a modem, connect the modem to an analog telephone
jack only. The modem does not operate while it is connected to a digital telephone
network.
NOTE:
Do not plug a telephone cable into the network adapter connector. See the
documentation shipped came with your computer.
C HECK THE M ICROSOFT O UTLOOK® E XPRESS SECURITY SETTINGS — If you cannot
open your e-mail attachments:
1 In Outlook Express, click Tools → Options→ Security.
2 Click Do not allow attachments to remove the checkmark, as needed.
C HECK THE TELEPHONE LINE CONNECTION
C HECK THE TELEPHONE JACK
C ONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK
U SE A DIFFERENT TELEPHONE LINE —
• Verify that the telephone line is connected to the jack on the modem (the jack has
either a green label or a connector-shaped icon next to it).
• Ensure that you hear a click when you insert the telephone line connector into the
modem.
• Disconnect the telephone line from the modem and connect it to a telephone, then
listen for a dial tone.