Allied Telesis AT-WA7500 - Manual (Page 206)

8 - Managing, Troubleshooting, and Upgrading Access Points
206
You cannot connect to the access point using a web browser.
1. Verify that you did not disable the Browser Access field in the Security
screen.
2. If you access the Internet through a proxy server, be sure you have
added the IP address of the access point to the Exceptions list.
You cannot ping or telnet to an access point.
1. You must set an IP address and subnet mask using the AT-WA7500
Family Configuration Wizard or a communications program before
you can remotely connect to the access point.
2. Verify that you did not disable the Telnet Access field in the Security
screen.
3. The access point may have lost its files. For help, see Recovering a
Failed Access Point on page 214.
The Ping Utility screen does not appear when you select a MAC
address or an IP address in the AP Connections screen.
The web browser you are using does not have Java support. Allied
Telesyn recommends that you use Internet Explorer v3.0 or later or
Netscape Communicator v4.0 or later.
The end device cannot connect to the network.
‰ From the Maintenance menu, choose AP Connections and verify
that the MAC address of your end device appears on your PC
screen. If it does not appear, your end device is not
communicating with the access point. Check your radio
configuration settings.
‰ Verify that the access point is not filtering out the type of traffic
you are trying to pass through it.
The end device cannot synch to the access point.
‰ If you are using 802.11b or 802.11a radios:
— Verify that the end device and the access point have the same
SSID (network name) and security.