Allied Telesis AT-WA7500 - Manual (Page 204)

8 - Managing, Troubleshooting, and Upgrading Access Points
204
Troubleshooting the Access Point
This section provides you with information on getting help with your
installation and some general problems and solutions.
Getting Help
With Your
Installation
The access point provides some configuration error messages that may
help you troubleshoot your installation. Or, you can call Allied Telesyn
Technical Support.
Using the Configuration Error Messages
When you select Save/Discard Changes, the access point checks for
potential problems with the network configuration and security
settings. If you see error message hyperlinks under the Possible
Configuration Errors heading, you can select the hyperlink to go to the
screen where you can fix the configuration.
Calling Allied Telesyn Technical Support
The access points are designed to be easy to install and configure;
however, you may need to call Allied Telesyn Technical Support if you
have problems. Before calling, be sure you can answer the following
questions:
‰ What kind of network are you using?
‰ What were you doing when the error occurred?
‰ What error message did you see?
‰ Can you reproduce the problem?
‰ What versions of access point firmware are you using? For help,
see Viewing the About This Access Point Screen on page 198.
You should have the information on the About this Access Point screen
available when you call Allied Telesyn Technical Support.