HP Insight Control User Manual
Page 160
Mouse does not work on the destination server's iLO after a Linux X2P migration
The mouse does not work on the destination server's iLO after a Linux X2P migration. To resolve this issue,
deselect High performance mouse mode on the remote console of destination server iLO.
USB Mouse or Keyboard Drivers Not Loaded After a X2P Windows Migration
After a successful Windows migration, the mouse and keyboard drivers may not be loaded. As a result, the
mouse and keyboard do not work on the destination server.
Insight Control does not inject any drivers for the USB keyboard or mouse on the target server. Since these
are plug and play devices, Windows automatically detects the devices and loads the drivers. In some
scenarios, the USB keyboard and mouse drivers may fail to load. Example scenarios include a tampered
source, a Microsoft Hyper-V VM source, or a migrated source that used PS/2 drivers.
•
Reboot the destination server a second time after the migration. During the reboot, verify Legacy USB
is set to Enabled in the BIOS on the destination server. The Plug and Play drivers should load
automatically through the Hardware Setup Wizard.
•
If the second reboot did not solve the issue, log into the destination server using Windows Remote
Desktop to update the mouse and keyboard drivers.
NOTE:
This solution will only be successful if Remote Desktop is enabled on the destination server
and an IP address was configured with the Migration Wizard.
To configure an IP address on the destination server within the SMP migration wizard, perform the
following:
1.
Upload the latest ProLiant Support Pack (PSP) supported by the source server to the Insight Control
server migration Upload Drivers tab.
2.
Select the option to reboot the destination server in Step 6 of the Migration Wizard.
3.
Select to install the PSP following migration. Enter any static IP addresses required. If a static IP
address is not provided, DHCP will be assumed default.
Once logged into Remote Desktop of destination server, check to see if the proper mouse and keyboard
drivers are installed on the destination server. To do this, either:
•
verify if the mouse and keyboard appear as Unknown in the Device Manager and have no drivers
listed, or
•
verify if the server has the following files:
Hidusb.sys
•
•
Hidkbd.sys
•
Mouhid.sys
Re-install the mouse and keyboard drivers with one of the following methods:
•
Re-install the PSP
•
Update the drivers in the Device Manager
•
If all of the following criteria are met:
the source server has a PS2 mouse and keyboard
•
•
the destination server has a USB mouse and keyboard
•
the destination mouse and keyboard do not work
then use the following procedure.
1.
Attach a USB mouse and keyboard (using a USB/PS2 dongle) to the source server.
2.
On the source server, resolve any devices that display a yellow bang (!) in the Device Manager
(if any). Verify the mouse and keyboard function on the source server.
3.
Attach a USB mouse and keyboard (using a USB/PS2 dongle) to the destination server.
4.
Perform a P2P migration without using the PSP.
5.
Install the latest Microsoft Service Pack on the destination server.
160 Troubleshooting