Watlow Series 982 - Manual (Page 131)

WATLOW Series 982 User’s Manual A.1 Appendix
Warranty/Returns
Warranty
The Watlow Series 982 is warranted to be free of
defects in material and workmanship for 36 months
after delivery to the first purchaser for use, providing
that the units have not been misapplied. Since
Watlow has no control over their use, and some-
times misuse, we cannot guarantee against failure.
Watlow's obligations hereunder, at Watlow's option,
are limited to replacement, repair or refund of pur-
chase price, and parts which upon examination
prove to be defective within the warranty period
specified. This warranty does not apply to damage
resulting from transportation, alteration, misuse, or
abuse.
Watlow Controls
Watlow Controls is a division of Watlow Electric
Manufacturing Company, St. Louis, Missouri, a
manufacturer of industrial electric heating products,
since 1922. Watlow begins with a full set of
specifications and completes an industrial product
that is manufactured totally in-house, in the U.S.A.
Watlow products include electric heaters, sensors,
controls and switching devices. The Winona opera-
tion has been designing solid state electronic control
devices since 1962, and has earned the reputation
as an excellent supplier to original equipment
manufacturers. These OEMs depend upon Watlow
Controls to provide compatibly engineered controls
which they can incorporate into their products with
confidence. Watlow Controls resides in a 100,000
square foot marketing, engineering and
manufacturing facility in Winona, Minnesota.
Returns
1. Call Watlow Customer Service, (507) 454-5300,
for a Return Material Authorization (RMA) num-
ber before returning any item for repair. We
need this information:
• Ship to address
• Bill to address
• Contact name • Phone number
• Ship via • Your P.O. number
• Symptoms and/or special instructions
• Name and phone number of person returning
the material.
2. Prior approval and an RMA number, from the
Customer Service Department, is needed when
returning any unused product for credit. Make
sure the RMA number is on the outside of the
carton, and on all paperwork returned. Ship on a
Freight Prepaid basis.
3. After we receive your return, we will examine it
and determine the cause for your action.
4. In cases of manufacturing defect, we will enter a
repair order, replacement order, or issue credit
for material. A 20 percent restocking charge is
applied for all returned stock controls and acces-
sories.
5. If the unit is unrepairable, it will be returned to
you with a letter of explanation. Repair costs will
not exceed 50 percent of the original cost.
Shipping Claims
When you receive your Watlow control, examine the
package for any signs of external damage it may
have sustained enroute. If there is apparent damage
either outside the box or to its contents, make a
claim with the shipper immediately. Save the original
shipping carton and packing material.
Total
Customer
Satisfaction
3 Year
Warranty