Xerox 4635 - Manual (Page 293)

XEROX SUPPORT SERVICES
call the Xerox Customer Service Support Center at the telephone
number printed on the printer control console or provided by
your Xerox Sales representative, analyst, or Service
Representative.
Before contacting Xerox Customer Service, note the following:
• Status code numbers and messages which appear on the
keyboard/display, including the 6-digit code number that
resulted from running the PROBLEM command
• Status messages which appear on the printer control console
• Indicator lights which may be lit
• Status codes which appear in the display window of the
operator control panel if there is a tape drive problem. (You
must perform Diagnostic Test 01 [see the 4635 Operator
Guide for instructions] prior to placing a service call for a 9-
track magnetic tape problem.)
Your call will be answered by a Xerox service representative who
will ask you for the following information:
• Your LPS model number:
• The LPS serial number
• Your name
• Your company name
• Your work address
• Your company's work hours
• A contact's name and telephone number within your
company
• The system condition or status.
This information is given to a Xerox service representative who
will call you back to discuss the information and give you the
estimated time of arrival of a service representative, or assist you
over the phone to resolve the problem.
Xerox Font Center
The Font Center can send you samples and catalogs of the fonts
available for your 4635 LPS, and can take orders for licensed and
custom fonts.
Consult your Xerox representative for the Font Center telephone
number in your area.
A-2 XEROX 4635 LASER PRINTING SYSTEM MESSAGE GUIDE