How to get help, Presales support (csan) – Nortel Networks BCM1000 User Manual
Page 67
Preface
67
Installation and Maintenance Guide
Unified Manager and hardware maintenance documentation
How to get help
USA and Canada
Authorized Distributors - ITAS Technical Support
Telephone:
1-800-4NORTEL (1-800-466-7835)
If you already have a PIN Code, you can enter Express Routing Code (ERC) 196#.
If you do not yet have a PIN Code, or for general questions and first line support, you can enter
ERC 338#.
Website:
http://www.nortelnetworks.com/support
Presales Support (CSAN)
Telephone:
1-800-4NORTEL (1-800-466-7835)
Use Express Routing Code (ERC) 1063#
Maintenance and Troubleshooting
User Administration
Backup and Restore
Programming
Operations Guide
Installation and
Maintenance Guide
System Management and Maintenance
Documentation CD
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