Palm Pre P100EWW - Manual (Page 175)

Chapter 11 : Troubleshooting 175
following conditions are true: the phone is charging and idle, and the battery
has at least a 30% charge.
My phone froze while I was downloading or installing a system
update
During a wireless software update, there’s a small chance that your phone
may freeze and stop responding to taps or key presses. If this happens, you
can use webOS Doctor
TM to restore your phone and install the system
update from your computer using the USB cable. On your computer, go to
palm.com/rom to download webOS Doctor.
Transferring information from another Palm ®
webOS™ platform phone
I want to get files off my old webOS phone, but the screen is
cracked or doesn’t respond to taps, so I can’t access USB Drive
mode
If you can’t put your phone in USB Drive mode using the screen, you can use
a keyboard shortcut. Press and hold the
orange key + Sym + U .
Third-party applications
Some third-party applications may cause conflicts with your phone.
Third-party applications that modify the wireless features of your phone
may require extra troubleshooting. Use caution when installing the
following:
• Ringtone managers
• Caller ID applications
• Instant messaging
• Applications that modify when your phone or data connections turn on or
off and how your phone behaves
If you recently installed an application and your phone seems to be stuck, try
the following in sequence until the problem is resolved:
1 Restart your phone (see Restart your phone ).
2 Make sure your third-party applications are up-to-date (see Manually
check for system updates ).
3 See if a system update is available (see Manually check for system
updates ).
4 Delete the most recently installed application, or the application you
think could be causing the problem, from your phone (see
Delete an
application ).
5 Perform a backup (see Back up your information ).
6 Perform a partial erase (see Erase data and reset your phone ).
7 Enter your Palm profile email address and password to restore your
backed-up information.
8 If the problem is resolved, begin reinstalling your third-party
applications one at a time. Open each application after you reinstall it
to see if the problem recurs.
9 If the problem recurs, delete the last application you installed and
report the problem to its developer.
Getting more help
Contact the author or vendor of any third-party software if you require
further assistance. Neither Palm nor your wireless service provider provides
technical support for applications that are not built into your phone.