Palm Pre P100EWW - Manual (Page 166)

166 Chapter 11 : Troubleshooting
My phone won’t connect to the mobile network
• Try the suggestions in Signal strength is weak for weak signals.
• Turn off your phone and turn it on again (see Turn the phone on/off ).
• Restart your phone (see Restart your phone ).
I see five bars in the signal-strength icon, but I still can’t connect
to the network
The signal-strength icon always displays five bars. Your signal strength
is indicated by the number of bars that are shaded white. If most or all of the
bars are gray, you are in an area of weak or no coverage.
The person on the other end of the line hears an echo
• Try decreasing the volume on your phone—whether you are using the
speakerphone or the earpiece—to avoid coupling or feedback on the
other person’s end.
• Position the earpiece closer to your ear to prevent sound leaking back into
the microphone.
• If you’re using the speakerphone feature with your phone lying on a flat
surface, try turning the phone face down (screen facing the surface).
I hear my own voice echo
Ask the person on the other end of the call to turn down the volume on his
or her phone or to hold the phone closer to his or her ear.
My voice is too quiet on the other end
• Be sure to position the microphone, which is on the lower-left side of the
gesture area, close to your mouth. Make sure you are not covering the
microphone with your cheek or chin.
• Check the signal-strength icon. If the signal is weak, try to find an
area with better coverage (see Signal strength is weak ).
My phone seems to turn off by itself
Your phone has a power-saving feature that’s set to turn off the screen if it
has been idle for one minute. You can change the auto-shut off interval (see
Set the interval for turning the screen off automatically ).
If you restart your phone, wireless services, such as Wi-Fi and Bluetooth, are
automatically turned on if they were on before the restart. However, if the
phone can’t determine if a wireless service was on before the restart, that
service does not automatically turn on (see
Turn the phone on/off ).
If the problem persists and you’re using third-party applications, see
Third-party applications for additional suggestions.
Hands-free devices
I can’t make or receive calls using a Bluetooth ® hands-free
device
Verify all of the following:
• The Bluetooth feature is turned on (see Turn the Bluetooth feature on/off ).
• Your Bluetooth hands-free device is charged and turned on.
• You have already formed a partnership between your phone and your
hands-free device, and the hands-free device appears in the
Devices list
(see Connect with a paired device ).
• Your phone is within range of the hands-free device. Bluetooth range is up
to 10 meters in optimum environmental conditions, which include the
absence of obstacles, radio interference from nearby electronic
equipment, and other factors.