Palm Pre P100EWW - Manual (Page 171)

Chapter 11 : Troubleshooting 171
After I receive messages, older messages disappear from my
Inbox
When email sync takes place, the last three days’ worth of email messages
are downloaded from your mail server to your Inbox. All messages older
than three days are removed from your Inbox; they are not deleted on the
server, however.
You can change the setting to download only one or two days’ worth of
messages. If you select one of these options, any messages older than one
or two days are deleted from your Inbox. You can also change the setting to
download all messages regardless of the date, in which case all messages
continue to appear in your Inbox (see
Enter advanced account settings ).
Messaging
I can’t send or receive text or multimedia messages
• Make sure that your phone is on (see Turn the phone on/off ).
• If your phone is connected to your computer in USB Drive mode,
disconnect your phone from your computer (see
Copy files between your
phone and your computer ).
• For multimedia messages, do the following:
• Contact your wireless service provider to verify that your plan
includes messaging services, that these services have been correctly
activated, and that they are available at your location. (Your wireless
service provider should be able to tell you if messaging services have
been experiencing transmission delays.)
• Check to see if you have data services enabled. Open Phone ,
open the application menu , and tap Preferences . Under Network ,
make sure Data Usage is set to On .
• If you are in roaming coverage, check to see if you have data
roaming enabled. Open
Phone , open the application menu , and
tap Preferences . Under Network , tap Data Roaming and tap
Enabled .
• If possible, contact the recipient of the message, and make sure the
receiving device can handle the type of message you’re sending.
• If a message arrives but does not display a notification, restart your
phone (see
Restart your phone ).
I want to send a video in a multimedia message, but do not see
it on the list of items I can attach
You can attach pictures in JPG format to outgoing multimedia messages. To
send files of other types, attach them to an email message (see
Add
attachments to a message ).
Wi-Fi
I am trying to connect my phone to my Wi-Fi network and
need to find the phone’s MAC address
Open Device Info , tap More Info , and tap Hardware . Under Phone ,
the number listed to the right of Wi-Fi is your phone’s MAC address.
Web
My phone doesn’t connect to the Internet
Your phone supports EvDO, 1xRTT, and Wi-Fi wireless data networks.
To connect to the Internet, you must either subscribe to data services with
your wireless service provider or be within range of a Wi-Fi network.
• Check to see if you have data services enabled. Open Phone , open
the application menu , and tap Preferences . Under Network , make sure
Data Usage is set to On .