Palm Pre P100EWW User Manual
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Chapter 11 : Troubleshooting
See
Online accounts available for webOS phones
online accounts that synchronize your info and those that do a one-way
transfer of info either from the web to your phone, or from your phone to
the web.
I don’t want to sync calendar or contact information with my
online account—just email
If you do not want to sync an application with an online account, you can
remove that account from within the application. For most online accounts,
this stops synchronization of that application only. Exchange accounts,
however, are an exception to this: If you delete an Exchange Calendar,
Contacts, or Email account, Exchange data is removed from all apps
(Calendar, Contacts, Tasks, and Email).
1
the application.
2
Open the
Preferences & Accounts
.
3
Tap the account name.
4
Tap
Remove Account
, and then tap
Remove [app name] Account
.
I want to sync with Outlook or Palm Desktop software on my
computer
By default, your Pre phone does not support synchronization with Palm
Desktop software or Outlook on your desktop computer. Your Pre phone,
however, gives you options for synchronization without a cable. You can
sync with online services that Palm has partnered with so that you can store
and sync your info in online accounts. You can access your data even when
you are not able to make a connection to the web because your data is
stored on your phone.
If you have data from a Palm smartphone in Outlook or Palm Desktop
software, you can do a one-way transfer of the data from the desktop
application to your phone (see
). You can assign this data to
sync with an online account. You can also assign it to the Palm profile
account. Data in this account is backed up to your Palm profile daily, so you
can retrieve it if you need to reset your phone. But it is not a true sync
because you cannot change your Palm profile data anywhere except on your
phone.
If your desktop Outlook synchronizes with an Exchange server using
Microsoft Exchange, you cannot do a one-way export of that Outlook data
to your phone. However, you can synchronize the Outlook data wirelessly
with your phone through your Exchange account.
I have an Exchange account at work, but my data is not being
downloaded to my phone
Check with your system administrator to obtain or verify the name of the
mail server that offers you wireless access to the corporate mail system.
If you cannot obtain the name of this server (some companies do not give it
out, because they do not want wireless access to their servers), you cannot
synchronize with your Exchange account.
If your company requires you to change your password for accessing your
Exchange account, you must change the password on your phone (see
).
I have entered the settings to sync with Exchange, but I can’t
synchronize with my company’s Exchange server
Check with your system administrator to find out if a systemwide locking
policy is in place.
TIP
A number of third-party applications (sold separately) are available that let
you synchronize data on your Pre phone with a desktop application. Visit
to learn more.