the pairing process on your handheld. See the
documentation included with your phone for assistance
with completing the pairing process on your phone.

■

Check the Phone Preferences screen and make sure the
correct phone connection is selected.

Problem

Solution

I am having problems
accessing my account.

Occasionally you may experience problems using an e-mail
account after you set it up. Be sure to follow the account setup
procedures in

Chapter 17

. If you followed the procedure and

are experiencing problems using the account, verify that the
account complies with your e-mail provider’s requirements by
following these steps:

■

Verify both your password and your username for your
e-mail account.

■

If you are connecting using an external modem device such
as a PalmModem

accessory, verify that you have an

account with an ISP and are able to dial in over a voice
phone line.

■

If you are connecting using a mobile phone through either
the built-in Bluetooth radio on your handheld, a cable, or
the IR port on your handheld, verify that you have either a
data-enabled GSM or a high-speed GPRS account with
your wireless service provider.

■

Some wireless service providers require you to be on their
network to use your e-mail account. If this is the case, be
sure to use your provider's network as the connection type
for the account.