Common printer problems, Common printer problems –2 – IBM S544-5361-01 User Manual
Page 116
6–2
IBM Network Color Printer Operator’s Guide
Common Printer Problems
This section lists common problems you may have with the printer and
suggests ways to correct each problem. If the problem persists, contact your
authorized service dealer or IBM service representative.
This table lists some common printer problems, the possible cause of each
problem, and a recommended action to fix each problem.
Common Printer Problems
Problem
Possible Cause
Action
The printer does
not turn on.
Is the power cord
securely plugged into the
AC outlet?
Check the power cord
connection.
Is the printer turned on?
Make sure the power switch is
turned on.
The print quality is
poor.
Are you using the correct
paper?
Check the paper (see
“Choosing Paper” on page
2–2).
Is the printer periodically
cleaned?
Clean the printer (see “Cleaning
the Outside of the Printer” on
page 8–2).
The front door
does not close.
Are the following set to
their operating positions?
• top cover
• fuser oil bottle cover
• photoconductor drum
cover
• transfer drum release
handle
See the following to determine
what might be preventing the
door from closing:
Photoconductor Drum
Cartridge” on page 5–33
• “Replacing Toner Cartridges”
Paper jams occur
frequently.
Does the paper that is
loaded go above the
paper limit mark?
Make sure that each stack of
paper does not go above the
paper limit mark.
Is the paper stack
correctly aligned?
Make sure the paper stack is
correctly aligned in tray 1, tray
2, and the auxiliary tray.
Are you using the correct
paper?
Check the paper (see
“Choosing Paper” on page
2–2).
Is there any jammed
paper inside the printer?
Make sure no paper remains
inside the printer after a paper
jam (see “Clearing Paper Jams”
on page 6–3).
Printouts do not go
into the top output
tray.
Is the side output tray
closed?
Close the side output tray (see
“Using the Side Output Tray” on
page 3–13 and “Using the Top
Output Tray” on page 3–15).