HEIDENHAIN ND 1300 VED and Crosshair Systems - Manual (Page 315)

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Problem Solving
Data cannot be transmitted to a computer
Probable cause 1: The wrong serial cable (or no cable) is connected
between the computer and the QC-300
Possible solution:
1 Connect the computer to the QC-300 using an RS-232 serial cable that
does not include crossed transmit and receive wires. The correct cable can be ordered
from Metronics by specifying part number 11B12176.
Probable cause 2: The wrong RS-232 port settings are specified
Possible solution:
1 Correct the RS-232 port settings to match the computer’s serial port settings in the
Port setup screen.
Probable cause 3: The wrong control characters are specified
Possible solution:
1 Correct the control characters to reflect the requirements of the receiving software in
the Print setup screen
Getting help from your distributor
Performing the simple troubleshooting listed on the previous pages solves most problems experienced with
the QC-300. If a problem persists after performing this troubleshooting, follow the steps listed below and
contact your distributor for assistance.
1 Be prepared to discuss your troubleshooting steps.
2 Gather the following QC-300 information:
• Model number
• Serial number
• Approximate purchase date
• Software version number and hardware
information from the Hardware
setup screen.
Symptoms, probable causes & solutions