HP StoreOnce Backup - Manual (Page 6)

Expanding storage after adding storage..................................................................................168
16 Failover ..............................................................................................169
What is failover?..................................................................................................................169
Controlled failover...........................................................................................................169
Uncontrolled failover........................................................................................................169
What happens during failover?..............................................................................................169
What does the user need to do?.............................................................................................171
Running failback...................................................................................................................171
17 Basic troubleshooting............................................................................172
Accessing the CLI.................................................................................................................172
Password problems...............................................................................................................173
Pulling a Support Ticket.........................................................................................................173
Licensing problems...............................................................................................................173
Multiple users.......................................................................................................................174
Connecting to the StoreOnce Backup system from the backup application....................................174
Timeout problems with NAS CIFS shares..................................................................................174
Power off and power on........................................................................................................175
NFS State handle error..........................................................................................................175
If backup or replication fails...................................................................................................175
Catalyst troubleshooting........................................................................................................176
Performance.........................................................................................................................176
StoreOnce Backup system configuration problems.....................................................................176
Upgrade licenses..................................................................................................................177
18 Advanced troubleshooting......................................................................178
Important information about serial numbers..............................................................................178
Recording bundled serial numbers.....................................................................................179
Power off and power on........................................................................................................179
Enabling power on after power has been lost......................................................................179
Powering on disk enclosures, HP StoreOnce 6500 Backup................................................180
Powering on expansion shelves, HP StoreOnce B6200 Backup..........................................180
Powering on the node (server).......................................................................................181
Powering off using the StoreOnce CLI.................................................................................184
Powering on ...................................................................................................................184
If power on is unsuccessful...........................................................................................184
Rebooting the system........................................................................................................185
Networking problems............................................................................................................185
Internal network switches...................................................................................................185
Reserved IP address.........................................................................................................186
Problems connecting from the network................................................................................186
Network troubleshooting and failover.................................................................................187
IP addresses and couplet/rack expansion...........................................................................187
VLAN networking problems...................................................................................................187
Software update process.......................................................................................................187
Firmware updates.................................................................................................................188
What happens to the GUI during failover................................................................................188
Running failback..............................................................................................................189
Failover with CIFS Server in AD authentication.....................................................................189
If the HP StoreOnce Backup system runs out of disk space..........................................................192
Reduced performance using Data in Flight Encryption................................................................193
Replacement of hardware......................................................................................................193
Quick Restore ISO Image ......................................................................................................193
19 SNMP.................................................................................................194
SNMP (Configuration)...........................................................................................................194
6 Contents