HP StoreOnce Backup - Manual (Page 137)

Configuring and modifying remote support
Table 42 Remote support fields
Description Field
The level of support configured on the StoreOnce
appliance: Support Level
• Active – Allows HP to control and send commands to
the appliance. This level of support will be available in
an upcoming release.
•
Passive (default) – Allows events to be sent out but does
not permit inbound queries
• No support – No events are sent out and does not
permit inbound queries (remote support is disabled).
The server that will receive the event messages. This is
automatically populated and should not be changed unless
you have a specific reason to do so. Enterprise Server
If checked (default), allows the use of a network proxy to
access the Internet. Enable proxy server for Remote Support
The protocol used by the proxy server. Protocol
The address of the proxy server. Address
The port used by the proxy server. Port
If checked (default), the proxy network requires a username
and password. Uncheck if authorization is not required to
access the proxy. Enable Authentication
The login ID used to access the proxy server. Login ID
The password used to access the proxy server. Password
Re-enter the password for initial verification. Re-enter Password
1. Click Modify on the Remote Support page.
2. Enter or edit the appropriate information. See Table 42 (page 137) for an explanation of the
fields.
3. Click OK.
Configuring and modifying remote support 137