HP StoreOnce Backup - Manual (Page 153)

The dialog contains one field: filename. The logs and command outputs collected will be stored
in the active StoreOnce Node Manager, ready for Download.
Download data collection
Use the Download button to download the selected data collection.
HP recommends downloading that support ticket as soon as possible before doing anything else
to the system such as rebooting or changing a node to maintenance. If the active management
service moves to another node before the ticket downloads, the ticket cannot be retrieved from the
StoreOnce GUI.
IMPORTANT: If using Internet Explorer as the web browser, verify the following Security
configuration options are set. If not, the download will not work as expected and there will be no
error message.
1. Add https://VIF , https://node1 , https://node2
2. Enable download.
Other browsers, such as Mozilla Firefox and Google Chrome process the download correctly,
without further configuration.
Delete data collection
Use the Delete button to delete the selected data collection, or Delete All to remove all data
collections. This operation removes the tar files on each node from the system.
NOTE: This operation may take some time.
The equivalent CLI command is support del ticket and is accessible to both Administrators
and Operators.
Support Ticket 153