It is very important to use the correct serial number when contacting HP Support. There is a bundled
serial number for your product, which can be found only on the labels and/or toe tags that come
with the product. It is not stored electronically within the GUI.

IMPORTANT:

The serial numbers that currently appear on some GUI screens are for internal

cluster use or for lower level hardware components. These serial numbers will not be recognized
by HP Support for warranty use. Do not use them.

Redeeming licenses for Webware

When redeeming licenses for replication and additional storage, Webware will ask you to provide
a serial number. The number you should use is the System ID that can be found on the Device
Configuration page. (It is referred to as the Cluster ID in the StoreOnce CLI.)

Bundled warranty serial numbers for the HP StoreOnce 6500 Backup

There are three SKUs and the bundled serial number for each of these SKUs can be found on the
toe-tag attached to each hardware element within the SKU.

•

BB896A comprises of a 42U rack with the two network switches and the first couplet (two
DL380p Gen 8 servers nodes and two D6000 enclosures). This SKU applies only to Rack 1
and associated hardware components.

•

BB897A comprises of an expansion couplet (two DL380p Gen 8 servers nodes and two
D6000 enclosures). This SKU applies to an expansion couplet within both Rack 1 and Rack
2.

•

BB900A comprises an expansion 42U rack with the two network switches and the third
couplet (two DL380p Gen 8 servers nodes and two D6000 enclosures). This SKU applies only
to Rack 2 and associated hardware components.

BB899A is the 88TB capacity upgrade (twenty-two 4TB HDDs and Licence Entitlement Certificate)
which has no warranty serial number.

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Advanced troubleshooting