21 support and other resources, Contacting hp, Subscription service – HP StoreOnce Backup User Manual
Page 202: Related information
21 Support and other resources
Contacting HP
For worldwide technical support information, see the HP Support Center:
Before contacting HP, collect the following information:
•
Product model names and numbers
•
Technical support registration number (if applicable)
•
Product serial numbers
•
Error messages
•
Operating system type and revision level
•
Detailed questions
Subscription service
HP strongly recommends that customers register online using the Subscriber's choice web site:
.
Subscribing to this service provides you with e-mail updates on the latest product enhancements,
newest driver versions, and firmware documentation updates as well as instant access to numerous
other product resources.
After subscribing, locate your products by selecting Business support and then Storage under
Product Category.
Related information
The following documents provide related information:
•
HP StoreOnce B6200 Backup system Installation Planning and Preparation Guide and
Checklists: This document describes how to plan for installation and verify the correct
environment and network configuration for your product.
•
HP StoreOnce 6500 Backup system Installation Planning and Preparation Guide and Checklists:
This document describes how to plan for installation and verify the correct environment and
network configuration for your product.
•
HP StoreOnce 6500 (88TB) Capacity Expansion Guide: This document describes how to add
22 x 4TB disks to the two disk enclosures in a couplet. It is available as both a printed and
PDF document.
•
HP StoreOnce B6200 Capacity Upgrade Guide: This is a multi-language document that
describes how to connect expansion shelves to a couplet. It is available as both a printed and
PDF document.
•
HP StoreOnce Backup system CLI Reference Guide: This is the complete reference guide for
the CLI command set. Some tasks can only be carried out from the CLI.
•
HP StoreOnce Backup system Concepts and Configuration Guidelines: This guide explains
the workload placed on the HP StoreOnce Backup system. This guide is used to optimize
performance and minimize the impact of deduplication, replication, and housekeeping
operations competing for resources. The guide is regularly updated.
•
HP StoreOnce Backup system Linux and UNIX Configuration Guide: This is the configuration
guide for Linux and UNIX.
You can find these documents on the HP Enterprise Information Library page of the HP website:
202 Support and other resources