HP StorageWorks XP10000 Disk Array - Manual (Page 134)

Table 21 Troubleshooting LUN Manager
Error Condition Recommended Action
The program on the SVP is updated. Exit all Web browsers on the Command View XP
computer, and restart the browsers. If in doubt, exit
and restart the browsers.
The Command View XP computer experiences an
error.
Save the Java log file on the Command View XP
computer, and report to your HP account support
representative.
For Windows 2000, the Java log file is in the
following place:
c:\Documents and Settings\login user
ID\plugin131.trace
Restart the Command View XP computer.
A network error occurred. Restart the Command View XP computer.
Only the Exit and Refresh buttons are effective when
accessing the SVP from the Command View XP
computer.
The SVP might not be ready or might be performing
write processes from another system. Wait for a
while, and click the Refresh button.
After dragging and dropping objects to another
location or area, the scroll bar on that location is
unusable.
Close all panes, including the Storage Device List
pane, and log on to Command View XP or XP Remote
Web Console again.
A focus disappears from the edit box. Close all panes, including the Storage Device List
pane, and log on to Command View XP or XP Remote
Web Console again.
A Command View XP or XP Remote Web Console
pane is closed by one of the following:
• Clicking the button on the pane.
• Using commands such as File and Exit on the
Web browser.
• Pressing the Alt and F4 keys.
Wait for an RMI time-out (default is 1 minute),
and restart Command View XP or XP Remote Web
Console.
An internal error occurred, or a Web browser ended
abnormally (forcibly).
Close all panes, including the Storage Device List
pane, and log on to Command View XP or XP Remote
Web Console again. If the same error occurs, restart
the Command View XP computer.
If you cannot resolve an error condition. Copy the Command View XP or XP Remote Web
Console configuration information onto floppy disks
using the FD Dump Tool (see the HP StorageWorks
Command View XP user guide for XP Disk Arrays or
the HP StorageWorks XP Remote Web Console user
guide for XP12000/XP10000/SVS200), and contact
your HP account support representative.
Contacting you HP account support representative
If you need to contact your HP account support representative, be sure to provide as much information
about the problem as possible, including the circumstances surrounding the error or failure, exact content
of messages displayed on the Command View XP computer, and severity levels and reference codes of
the R-SIMs on the R-SIM pane.
134 Troubleshooting LUN Manager