Lincoln Electric IM8002 POWER WAVE MANAGER - Manual (Page 68)

Chapter 9. Tools SnapShot
9.2 Power Wave® Manager User Manual IM8002
SnapShot
A SnapShot is a small file that contains very detailed configuration and troubleshooting information
collected from each module in the Welding Power Source, including the User Interface memories. This can
help Lincoln Electric Support to troubleshoot any possible issues that cannot be easily resolved.
When a problem or issue occurs with the Welding Power Source, record a SnapShot of the Welding Power
Source, clear the logs (in the System status section, page 5.1), and attempt to reproduce the issue. If you
can reproduce the issue, record another SnapShot and send both files to Lincoln Electric Support for
analysis.
Figure 9.2 Saving a Troubleshooting File
To save a SnapShot of the Welding Power Source:
Procedure Details
1. Click the SnapShot menu option under the
Tools menu.
2. Click the Save SnapShot button. The Save SnapShot dialog opens.
3. Leave the default path and click Save. TIP | The default path is the directory set under
the Preferences button (page 4.1).
The system begins generating the file. Depending
on the amount of data, this process could take
several minutes.
Once complete, Power Wave® Manager displays a
confirmation that the file was created successfully.
4. Click OK. Once you save the file, you can e-mail it to Lincoln
Electric Support for analysis to the e-mail address
they provide to you.