Lincoln Electric IM8002 POWER WAVE MANAGER - Manual (Page 105)

IM8002 Power Wave® Manager User Manual A.1
Appendix A
Troubleshooting
Inevitably, there will be an issue when working with a software program or installing software that you
need a little extra information to help troubleshoot and solve the problem. There are some common minor
issues you might be able to fix without a call to support.
NOTE | If you continue to have trouble, please contact your local
IT department or Lincoln Electric Production Monitoring
support. For support in the USA or Canada, dial
1.800.691.5797. The direct dial number is 1.727.786.0121.
You can also e-mail support at:
[email protected] .
Cannot Connect to a Power Source
There are multiple reasons you may not be able to connect to the IP address of a power source or why the
IP address may not show up in the list of addresses. Here are some possibilities.
IP Address or Other Ethernet Settings on the Welding Power Source Are Invalid
To correct this issue, you need to connect directly to the Welding Power Source through a temporary
connection and change the permanent Ethernet settings.
TIP | See Chapter 2 for more details on cables and connecting to
the Welding Power Source. You can also use a serial
connection as an alternative.
Procedure Details
1. Contact your local IT department for the
correct Ethernet settings for the Welding
Power Source.
2. Temporarily disconnect the Welding Power
Source from the network.
3. Plug an Ethernet cable into the computer
running Power Wave® Manager.
TIP | You may need to use a cross-over cable with
some older computers in order to make the
connection.
4. Plug the other end of the Ethernet cable into
the Welding Power Source.
TIP | Microsoft Windows assigns a temporary IP
address to the computer and the Welding Power
Source so they can communicate.
5. Launch Power Wave® Manager.