Troubleshooting – Extron Electronics HDXP Plus Series User Guide User Manual
Page 46
HDXP Plus Series Switchers • Operation
40
Hard reset
The hard reset function restores the HDXP to the base firmware with which it was
shipped. After a hard reset, events do not automatically start, but user settings and files
are restored.
NOTE: The hard reset restores the factory-installed firmware. The switcher reverts
to the last successfully loaded firmware the next time power is cycled off and on
unless a firmware update is performed before the power cycle.
To perform a hard reset:
1.
If necessary, turn off power to the switcher.
2.
Press and
hold in the Reset button on the rear panel while you apply AC power to
the switcher.
Power
RESET
RESET
Press and
hold the Reset button while you apply power to the switcher.
The buttons blink and then turn off.
Continue to hold the Reset button until all input and output buttons return
to unlit and the Matrix and Preview buttons light.
Release the Reset button.
Figure 63.
Hard Reset
Troubleshooting
This section gives recommendations on what to do if you have problems operating the
switcher:
1.
Ensure that all devices are plugged in and powered on. The switcher is receiving
power if the back panel Reset/Power LED is lit green.
2.
Check to see if one or more outputs are muted.
3.
Ensure an active input is selected for output on the switcher.
4.
Ensure that the proper signal format is supplied.
5.
Check the cabling and make corrections as necessary.
6.
Terminate unused inputs and outputs with 75-ohm BNC connectors.
7.
Call the Extr
.