Packing the services gateway – Juniper Networks SRX 210 User Manual
Page 167
NOTE:
If contacting JTAC by telephone, enter your 11-digit case number
followed by the pound (#) key if this is an existing case, or press the star
(*) key to be routed to the next available support engineer.
Related
Documentation
Return Procedure for the SRX210 Services Gateway on page 147
•
•
Locating an SRX210 Services Gateway Component Serial Number and Agency Labels
on page 148
•
Information You Might Need to Supply to Juniper Networks Technical Assistance Center
on page 150
•
Packing the SRX210 Services Gateway and Components for Shipment on page 151
Packing the SRX210 Services Gateway and Components for Shipment
This topic includes the following sections:
•
Packing the Services Gateway on page 151
•
Packing the Components for Shipment on page 152
Packing the Services Gateway
To pack the services gateway for shipment:
1.
Retrieve the shipping carton and packing materials in which the device was originally
shipped. If you do not have these materials, contact your Juniper Networks
representative about approved packaging materials.
2.
Attach an electrostatic discharge (ESD) grounding strap to your bare wrist and connect
the strap to the ESD point on the chassis or to an outside ESD point if the device is
disconnected from earth ground.
3.
On the console or other management device connected to the services gateway, enter
CLI operational mode and issue the following command to shut down the services
gateway software:
user@host> request system power-off
Wait until a message appears on the console confirming that the operating system
has halted.
4.
Shut down power to the device by pressing the Power button on the front panel of
the device.
5.
Disconnect power from the device.
6.
Remove the cables that connect to all external devices.
7.
Remove all field-replaceable units (FRUs) from the device.
8.
If the device is installed on a wall or rack, have one person support the weight of the
device while another person unscrews and removes the mounting screws.
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Copyright © 2013, Juniper Networks, Inc.
Appendix D: Contacting Customer Support and Returning the SRX210 Services Gateway Hardware