Juniper Networks SRX 210 - Manual (Page 163)

APPENDIX D
Contacting Customer Support and
Returning the SRX210 Services Gateway
Hardware
This appendix describes how to return the SRX210 Services Gateway or an individual
component such as Mini-Physical Interface module (Mini-PIM) to Juniper Networks for
repair or replacement. This appendix includes the following topics:
• Return Procedure for the SRX210 Services Gateway on page 147
• Locating an SRX210 Services Gateway Component Serial Number and Agency
Labels on page 148
• Contacting Customer Support to Obtain Return Materials Authorization on page 150
• Packing the SRX210 Services Gateway and Components for Shipment on page 151
Return Procedure for the SRX210 Services Gateway
Follow the tasks list provided in Table 47 on page 147 to return an SRX210 Services Gateway
or component to Juniper Networks for repair or replacement:
Table 47: Return Procedure for SRX210 Services Gateway
For more information, see Task Step
“Locating an SRX210 Services Gateway
Component Serial Number and Agency
Labels” on page 148 Determine the part number and serial
number of the device or component. 1
“Contacting Customer Support” on
page 150 Obtain a Return Materials Authorization
(RMA) number from JTAC. 2
“Packing the SRX210 Services Gateway
and Components for Shipment” on
page 151 Pack the SRX210 Services Gateway or
component for shipping. 3
147 Copyright © 2013, Juniper Networks, Inc.