Documentation feedback, Requesting technical support, Xiv requesting technical support – Juniper Networks SRX 210 User Manual
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Copies of the Management Information Bases (MIBs) available in a software release are
included on the documentation CDs and at
Documentation Feedback
We encourage you to provide feedback, comments, and suggestions so that we can
improve the documentation. You can send your comments to
, or fill out the documentation feedback form at
. If you are using e-mail, be
sure to include the following information with your comments:
•
Document name
•
Document part number
•
Page number
•
Software release version (not required for Network Operations Guides [NOGs])
Requesting Technical Support
Technical product support is available through the Juniper Networks Technical Assistance
Center (JTAC). If you are a customer with an active J-Care or JNASC support contract,
or are covered under warranty, and need postsales technical support, you can access
our tools and resources online or open a case with JTAC.
•
JTAC policies- For a complete understanding of our JTAC procedures and policies,
review the JTAC User Guide located at
•
Product warranties- For product warranty information, visit
.
•
JTAC Hours of Operation- The JTAC centers have resources available 24 hours a day,
7 days a week, 365 days a year.
Self-Help Online Tools and Resources
For quick and easy problem resolution, Juniper Networks has designed an online
self-service portal called the Customer Support Center (CSC) that provides you with the
following features:
•
Find CSC offerings:
•
Search for known bugs:
•
Find product documentation:
•
Find solutions and answer questions using our Knowledge Base:
•
Download the latest versions of software and review release notes:
•
Search technical bulletins for relevant hardware and software notifications:
Copyright © 2013, Juniper Networks, Inc.
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SRX210 Services Gateway Hardware Guide