HP Anab EQ5 - Manual (Page 109)

EQ5 AC Drive Operations Manual
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TECO – Westinghouse Motor Company Damaged Product Inquiries & Warranty 103
7-6 Inquiries About Damaged Products
If there is damage, a fault in the product, or questions concerning the product, contact your local
distributor or nearest TWMC sales office with the following information:
a - Inverter type (Model No.)
b - Serial No. (equipment serial number)
c - Purchase date
d - Problem details (e.g., damaged part, extent of damage, questions, status of fault)
7-7 Warranty
All Low Voltage Motor Control Products, such as Solid State Starters and Inverters, (“products”) sold by
TECO-Westinghouse Motors Company (“TWMC”), are warranted to be free from defects in material and
workmanship for a period of 36` months from the date of shipment. A warranty of 36 months from the date of
manufacture is applicable when a TWMC Low Voltage Motor Control Product and a TWMC Inverter Duty
motor (per NEMA MG1-31.4.2.2) are purchased together.
This warranty is conditioned upon the installation, operation, and maintenance of the products in accordance
with TWMC’s recommendations or standard industry practice, and that the products have at all times been
operated or used under the normal operating conditions for which they were designed. This warranty will not
be applicable to products that have been altered without prior written permission from TWMC.
TWMC shall, at its sole option and expense, repair or replace, F.O.B. warehouse or TWMC designated service
center, any such products, which are defective within the warranty period. In the event of warranty claims,
TWMC must be notified promptly following any product failure. The product shall be sent to a TWMC
authorized service center for diagnosis of the cause of failure. TWMC will not be responsible for any repair that
has been performed without prior written permission from TWMC.
The repair or replacement of defective material and workmanship shall constitute complete fulfillment of
TWMC’s warranty liability, whether the warranty claims are based on contract, tort (including negligence and
strict liability), or otherwise. THERE ARE NO OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING
ANY IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE,
AND ALL WARRANTIES ARISING FROM COURSE OF DEALING AND USAGE OF TRADE. UNDER NO
CIRCUMSTANCES, SHALL TWMC BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL OR
CONSEQUENTIAL DAMAGES, INCLUDING FREIGHT.
Warranty Return Procedure
The Product must be returned prepaid to TECO-Westinghouse Motor Company factory. A completed Return
Material Authorization (RMA) form with an assigned RMA number must be included in the shipment. Contact
the nearest TECO-Westinghouse location or Factory directly for RMA forms.
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