Operator’s manual, Technical support requirements – Great Plains DICKEY-john AI-120 12-inch Virtual Terminal User Manual
Page 182
OPERATOR’S MANUAL
AI-120 Virtual Terminal
11001-1606B-201310
174 / REMOTE ASSISTANCE
TECHNICAL SUPPORT REQUIREMENTS
•
Internet connection
•
TeamViewer software
Technical support must download the TeamViewer software to gain access
to the operator’s terminal.
DOWNLOAD TEAMVIEWER SOFTWARE
1. Go to www.teamviewer.com.
2. Press the Green Download button to initiate download.
3. When download is completed and the TeamViewer Setup window
appears, select the Install radio button.
4. Select to use the software for Personal/Noncommercial Use.
5. Press the Accept/Finish button.
6. After a successful install, a TeamViewer icon installs on the
computer’s desktop.
Figure 242
Downloading TeamViewer Software
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