Great Plains DICKEY-john AI-120 12-inch Virtual Terminal - Manual (Page 180)

OPERATOR’S MANUAL
AI-120 Virtual Terminal
11001-1606B-201310
172 / REMOTE ASSISTANCE
WI-FI FEATURES
• Allows connection of the terminal to the internet through a wireless hot
spot, i.e., phone or wireless access point, i.e., wireless internet router.
• Supports Open, WEP, WPA, and WPA2 encryption standards
• Wi-Fi signal strength displays on the dashboard.
• Stores the last five access points and keys to simplify reconnecting
frequently used device
• Supported Wi-Fi devices
– TP-Link TL-WN821Nv3 (300 Mbps Wireless N USB adapter)
– Netgear WNA1100 (N150 Wireless USB adapter)
– Most smart phones, i.e., iPhone 4 and 5, Samsung S, S2, S3
Activating Remote Assistance
1. Enable the Remote Assistance feature at the Settings menu (System/
Features/Console).
2. When Remote Assistance is enabled, a Wizard automatically displays
providing step instructions to setup remote assistance.
Figure 240
Remote Assistance Wizard
3. At Step 4 an ID and password display in the “Allow Remote Control”
column. The technical support technician will ask for the ID and
password.
4. Also at the “Control Remote Computer” the technical support
technician will provide an ID entered by the user.