Great Plains DICKEY-john AI-120 12-inch Virtual Terminal - Manual (Page 179)

OPERATOR’S MANUAL
AI-120 Virtual Terminal
11001-1606B-201310
REMOTE ASSISTANCE / 171
REMOTE ASSISTANCE
Remote Assistance is a troubleshooting assistance feature that allows a
DICKEY-john technical support person to remotely view and take control of
the owner’s AI-120 virtual terminal screens via a computer to help resolve
technical issues in the field.
Both the terminal owner and technical support requires certain tools for this
feature to operate.
TERMINAL OWNER REQUIREMENTS
• Wireless Network feature enabled on terminal
• WiFi or hotspot near the terminal
• NetGear N150 Wireless USB Adapter or TP-Link TL-WN821Nv3 (300
Mbps Wireless N USB adapter)
NOTE: A NetGear N150 Wireless USB
Adapter or TP-Link
TL-WN821Nv3 Wireless USB
Adapter is required for wireless
to properly operate. No similar
models can be substituted.
These adapters are available at
most retails stores such as Best
Buy or Walmart. Activating the Wireless Function:
1. Insert the adapter into the USB port on the side of the terminal.
2. Enable the Wireless Network feature at the Settings menu (System/
Features/Console).
3. When the Wireless Network feature is enabled, a Wizard automatically
displays providing step instructions to setup the wireless connection.
Setup includes:
– looking for wireless access points
– selecting the network
– connecting to the network
– final verification that the connection is valid
Figure 239
Wireless Network Wizard
4. Step 8 is the final step that verifies connection to a wireless network.