4 replacing array components, Customer self repair (csr), Parts-only warranty service – HP EVA P6000 Storage User Manual
Page 82: Best practices for replacing hardware components, Component replacement videos, Verifying component failure, Identifying the spare part
4 Replacing array components
Customer self repair (CSR)
and
identify hardware components that are customer
replaceable. Using HP Insight Remote Support software or other diagnostic tools, a support specialist
will work with you to diagnose and assess whether a replacement component is required to address
a system problem. The specialist will also help you determine whether you can perform the
replacement.
Parts-only warranty service
Your HP Limited Warranty may include a parts-only warranty service. Under the terms of parts-only
warranty service, HP will provide replacement parts free of charge.
For parts-only warranty service, CSR part replacement is mandatory. If you request HP to replace
these parts, you will be charged for travel and labor costs.
Best practices for replacing hardware components
The following information will help you replace the hardware components on your storage system
successfully.
CAUTION:
Removing a component significantly changes the air flow within the enclosure.
Components or a blanking panel must be installed for the enclosure to cool properly. If a component
fails, leave it in place in the enclosure until a new component is available to install.
Component replacement videos
To assist you in replacing components, videos of the procedures have been produced. To view
the videos, go to the following website and navigate to your product:
Verifying component failure
•
Consult HP technical support to verify that the hardware component has failed and that you
are authorized to replace it yourself.
•
Additional hardware failures can complicate component replacement. Check your management
utilities to detect any additional hardware problems:
◦
When you have confirmed that a component replacement is required, you may want to
clear the failure message from the display. This makes it easier to identify additional
hardware problems that may occur while waiting for the replacement part.
◦
Before installing the replacement part, check the management utility for new hardware
problems. If additional hardware problems have occurred, contact HP support before
replacing the component.
◦
See the System Event Analyzer online help for additional information.
Identifying the spare part
Parts have a nine-character spare part number on their label (
). For some spare
parts, the part number will be available in HP P6000 Command View. Alternatively, the HP call
center will assist in identifying the correct spare part number.
82
Replacing array components