26 support and other resources, 1 information to collect before contacting hp, 2 how to contact hp – HP Insight Control Software for Linux User Manual
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26 Support and other resources
26.1 Information to collect before contacting HP
Be sure to have the following information available before you contact HP:
•
Software product name
•
Hardware product model number
•
Operating system type and version
•
Applicable error message
•
Third-party hardware or software
•
Technical support registration number (if applicable)
26.2 How to contact HP
Use the following methods to contact HP technical support:
•
See the Contact HP worldwide website:
•
Use the Contact hp link on the HP Support Center website:
•
In the United States, call +1 800 334 5144 to contact HP by telephone. This service is available
24 hours a day, 7 days a week. For continuous quality improvement, conversations might be
recorded or monitored.
26.3 Registering for software technical support and update service
Insight Control for Linux and select Insight Management products include one year of 24 x 7 HP
Software Technical Support and Update Service. This service provides access to HP technical
resources for assistance in resolving software implementation or operations problems.
The service also provides access to software updates and reference manuals in electronic form as
they are made available from HP. Customers who purchase an electronic license are eligible for
electronic updates.
With this service, HP Insight Control for Linux and Insight Management customers benefit from
expedited problem resolution as well as proactive notification and delivery of software updates.
For more information about this service, see the following website:
Registration for this service takes place following online redemption of the license certificate.
26.3.1 How to use your software technical support and update service
As HP releases updates to software, the latest versions of the software and documentation are
made available to you. The Software Updates and Licensing portal gives you access to software,
documentation and license updates for products on your HP software support agreement.
You can access this portal from the HP Support Center:
After creating your profile and linking your support agreements to your profile, see the Software
Updates and Licensing portal at
to obtain
software, documentation, and license updates.
248 Support and other resources