Solving scanning problems, Scanning software does not operate correctly, Cannot start epson scan 2 – Epson WorkForce Pro WF-C5890 Wireless Color MFP Inkjet Printer User Manual

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Solving Scanning Problems

Check these solutions if you have problems scanning with your product.

Note:

For solutions when using the Epson ScanSmart software, see the Epson ScanSmart help utility.

Parent topic:

Scanning Software Does Not Operate Correctly

If your scanning software does not operate correctly, try these solutions:

• Make sure your computer has adequate memory and meets the system requirements for your

operating system.

• Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so,

wake your system and restart your scanning software.

• If you upgraded your operating system but did not reinstall your scanning software, try reinstalling it.

• In Windows, make sure your product is listed as a valid device in the

Scanners and Cameras

control

panel.

Parent topic:

Cannot Start Epson Scan 2

If you cannot start Epson Scan 2, try these solutions:

• Make sure your product is turned on and any interface cables are securely connected at both ends.

• If your product is connected to a USB hub, connect it directly to your computer instead.

• Make sure Epson Scan 2 is selected as your scanning program.

• Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so,

wake your system and restart Epson Scan 2.

• Check the connection setting and test the connection using Epson Scan 2 Utility:

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