Cannot scan over a network – Epson WorkForce Pro WF-C5890 Wireless Color MFP Inkjet Printer User Manual
Page 360
360
Cannot Scan Over a Network
If you have problems scanning over a network, try these solutions:
• If you cannot scan from your product control panel, make sure you restarted your computer after
installing the product software. Make sure the Event Manager program is not being blocked by your
firewall or security software.
Note for Latin America:
If you are using a 5 GHz wireless router, set the router to operate in dual
band (2.4 GHz and 5 GHz) mode. If your router uses a single network name (SSID) for both the
2.4 GHz and 5 GHz band, give each band its own network name (SSID) instead, such as Home
Network 2.4 GHz and Home Network 5 GHz. See your router documentation or contact your internet
service provider for instructions.
• If you are scanning a large original at a high resolution, a network communication error may occur. Try
scanning again at a lower resolution.
• If network communication was interrupted while starting Epson Scan 2, exit Epson Scan 2, wait a few
seconds, and restart it. If Epson Scan 2 cannot restart, turn off your product, turn it back on, and try
restarting Epson Scan 2 again.
• Check the scanner setting and reset the connection if necessary using Epson Scan 2 Utility:
Windows 11:
Click
, then search for
Epson Scan 2 Utility
and select it. Make sure your product is
selected. If necessary, select the
Other
tab and click
Reset
.
Windows 10:
Click
and select
EPSON
>
Epson Scan 2 Utility
. Make sure your product is
selected. If necessary, select the
Other
tab and click
Reset
.
Windows 8.x
: Navigate to the
Apps
screen, select
EPSON
, and select
Epson Scan 2 Utility
. Make
sure your product is selected. If necessary, select the
Other
tab and click
Reset
.
Windows (other versions)
: Click
or
Start
>
All Programs
or
Programs
>
EPSON
>
Epson
Scan 2
>
Epson Scan 2 Utility
. Make sure your product is selected. If necessary, select the
Other
tab and click
Reset
.
Mac
: Open the
Applications
folder, click
Epson Software
, and click
Epson Scan 2 Utility
. Make
sure your product is selected. If necessary, select the
Other
tab and click
Reset
.
• You may need to disable the firewall and any anti-virus software on your wireless router or access
point.
Parent topic: