ProSoft Technology MVI56-104S - Manual (Page 179)

Support, Service & Warranty MVI56-104S ♦ ControlLogix Platform
User Manual IEC 60870-5-104 Server Communication Module
ProSoft Technology, Inc.
Page 179 of 188
November 18, 2009
7.2.3 Procedures for Return of Units Out of Warranty:
a) Customer sends unit in for evaluation
b) If no defect is found, Customer will be charged the equivalent of $100
USD, plus freight charges, duties and taxes as applicable. A new
purchase order will be required.
c) If unit is repaired, charge to Customer will be 30% of current list price
(USD) plus freight charges, duties and taxes as applicable. A new
purchase order will be required or authorization to use the purchase order
submitted for evaluation fee.
The following is a list of non-repairable units:
o 3150 - All
o
3750
o
3600 - All
o 3700
o
3170 - All
o
3250
o
1560 - Can be repaired, only if defect is the power supply
o 1550 - Can be repaired, only if defect is the power supply
o
3350
o
3300
o
1500 - All
7.3 LIMITED WARRANTY
This Limited Warranty ("Warranty") governs all sales of hardware, software and
other products (collectively, "Product") manufactured and/or offered for sale by
ProSoft, and all related services provided by ProSoft, including maintenance,
repair, warranty exchange, and service programs (collectively, "Services"). By
purchasing or using the Product or Services, the individual or entity purchasing or
using the Product or Services ("Customer") agrees to all of the terms and
provisions (collectively, the "Terms") of this Limited Warranty. All sales of
software or other intellectual property are, in addition, subject to any license
agreement accompanying such software or other intellectual property.