Dialogic IMG 1004 User Manual

Page 74

Installation and Setup

Scenario 2:

PROBLEM:

Cannot logon to VNC server through VNC Viewer. Get unable to connect to

host error message

SOLUTION:1

Is vncserver :1 running?

i.Logon to GCEMS and as an excelsw user enter the following command

and verify vncserver is running

$ps -ef|grep vnc

ii.If vncserver is not running, enter following command to start vncserver

$vncserver :1

SOLUTION:2

Is vncserver running as :1 or something other than :1

Logon to GCEMS and as an excelsw user enter the following command

and verify vncserver :1 is running

$ps -ef|grep vnc

ii.If vncserver is running on something other than :1 then kill the other

process and start :1 process

$vncserver -kill :2

$vncserver :1

Scenario 3:

PROBLEM:

On a reboot of GCEMS server the vncserver process does not restart

automatically.

SOLUTION:

For security reasons VNCserver does not restart on a reboot of the GCEMS

server. However if your network is secure you can follow the next few

steps and configure vncserver to restart after a reboot of GCEMS server.

Open a terminal on GCEMS and go to /etc/sysconfig

Using a text editor, edit the vncservers file as shown below:

Uncomment the line VNCSERVERS="1:myusername"

ii.

Change the line in previous step to VNCSERVERS="1:excelsw"

iii.Save and close

iv.

Enter the following command to edit the runlevel

$/sbin/chkconfig vncserver on