Dialogic IMG 1004 - Manual (Page 142)

Installation and Setup
134
Troubleshooting:
Use this troubleshooting section to try and diagnose any problems that could arise
Scenario 1:
PROBLEM:
1. When Connecting to VNC server through VNC Viewer the following screen appears:
SOLUTION:
This is an indication that the VNC Server was initially started as a root or super user
and you are trying to connect using the excelsw password. To fix the problem execute
the following steps:
A. Login to the GCEMS server as excelsw user.
B. Become a Super User by entering the su command and entering the root
password excel2
C. Verify the vncserver is running as root by entering the ps -ef|grep vnc
command. This will show the vncserver running as root in the response.
D. If the vncserver is running as root you will need to kill the process. Enter the
command vncserver -kill :1 to kill the vncserver process as root user
E. Logout of Super User mode by entering the exit command
F. As excelsw user start the vncserver process by entering the vncserver :1
command
G. Verify the vncserver is now running as excelsw user by entering the ps -
ef|grep vnc command.
H. Retry logging into vncserver through the VNC Viewer