Dell PowerVault DP600 - Manual (Page 188)

188
Getting Help
Returning Items for Warranty Repair or Credit
Prepare all items being returned, whether for repair or credit, as follows:
1 Call Dell to obtain a Return Material Authorization Number, and write it
clearly and prominently on the outside of the box.
For the telephone number to call, see the contact information for your
region.
2 Include a copy of the invoice and a letter describing the reason for the
return.
3 Include a copy of any diagnostic information (including the Diagnostics
Checklist) indicating the tests you have run and any error messages
reported by the system diagnostics.
4 Include any accessories that belong with the item(s) being returned (such
as power cables, media such as CDs and diskettes, and guides) if the return
is for credit.
5 Pack the equipment to be returned in the original (or equivalent) packing
materials.
You are responsible for paying shipping expenses. You are also responsible
for insuring any product returned, and you assume the risk of loss during
shipment to Dell. Collect-on-delivery (C.O.D.) packages are not accepted.
Returns that are missing any of the preceding requirements will be refused at
our receiving dock and returned to you.
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