Dell PowerVault DP600 - Manual (Page 185)

Getting Help
185
Getting Help
Technical Assistance
If you need assistance with a technical problem, perform the following steps:
1 Complete the procedures in "Troubleshooting Your System."
2 Run the system diagnostics and record any information provided.
3 Make a copy of the Diagnostics Checklist, and fill it out.
4 Use Dell's extensive suite of online services available at Dell Support at
support.dell.com for help with installation and troubleshooting
procedures.
For more information, see "Online Services" on page 185.
5 If the preceding steps have not resolved the problem, call Dell for
technical assistance.
NOTE:
Call technical support from a phone near or at the system so that technical
support can assist you with any necessary procedures.
NOTE:
Dell’s Express Service Code system may not be available in all countries.
When prompted by Dell's automated telephone system, enter your Express
Service Code to route the call directly to the proper support personnel. If you do
not have an Express Service Code, open the Dell Accessories folder, double-click
the Express Service Code icon, and follow the directions.
For instructions on using the technical support service, see "Technical Support
Service" on page 187 and "Before You Call" on page 190.
NOTE:
Some of the following services are not always available in all locations
outside the continental U.S. Call your local Dell representative for information on
availability.
Online Services
You can access Dell Support at support.dell.com. Select your region on the
WELCOME TO DELL SUPPORT page, and fill in the requested details to
access help tools and information.
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