Toshiba Magnia Z500 - Manual (Page 217)

Troubleshooting
Remedy When Windows 2000 is Usable
200
1 Are the hardware requirements of the server appropriate for the
software?
See the software operating manual.
2 Is the software a certified copy or the master?
Illegally copied software may not operate.
See the software operating manual.
3 Was the software copied from floppy disk or CD-ROM?
If so, make sure that the software operate properly with other
system.
4 If the software has been loaded from Hard Disk Drive (HDD),
check that the software is installed properly.
Was the entire necessary procedure executed, and were all nec-
essary files installed?
5 Is the correct device driver installed?
6 Is the software set up properly?
7 Is the software used correctly?
If the trouble cannot be solved, contact the customer service
section of the software manufacturer.
Remedy When Windows 2000 is Usable
If you yourself cannot solve the problem that has occurred on a
system on which Windows 2000 can be used, carry out the proce-
dure below, and contact your Toshiba Technical Support.
1 Save the System Information for Windows 2000.
2 Copy the trouble analysis information to floppy disk, MO Disk
or other storage device so that the information can be retrieved.
3 Execute the HarnessEye/web software, and make sure that
there are no erroneous devices.
See the operating manual of HarnessEye/web.