AT&T System 25 - Manual (Page 183)

MAINTENANCE
Using RIMS, the remote administrator can initialize translations after the
switch itself is installed. As long as there is no hardware change, the remote
administrator can do ongoing administration without having to visit the
customer’s site. Similarly, to trouble-shoot a problem, a technician can call
the RIMS port and check the Error Log to determine the cause of the trouble.
The technician can clear alarms remotely and decide whether or not a service
dispatch is necessary.
The remote administrator can establish a call to the RIMS port by one of the
following methods:
●
The remote administrator dials the listed directory number (LDN) for
the RIMS trunk. When the call rings at the station (typically, the
attendant console), the called party transfers the call to the RIMS
port. When the RIMS port is connected, the transferring station is
disconnected from the call.
●
The remote administrator directly dials the RIMS port using the
Remote Access feature. The Remote Access feature is described in
this manual.
By first dialing a trunk access code, the on-site technician can also establish
a call to the RIMS port using either of the two methods described above.
Considerations
Only one terminal can be connected to the RIMS port at one time. Any
station with a touch-tone dial pad can transfer a call to the RIMS port.
Intercom (station-to-station) calls cannot be connected to the RIMS port.
The trunk connecting to the RIMS port receives busy tone if the port is
already in use.
For transfers, the transferring station receives confirmation
tone if the far end is successfully transferred to the RIMS port. The station
receives reorder tone if there is an error in the transferring sequence.
Interactions
A call to the RIMS port is logged by Station Message Detail Recording
(SMDR).
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