Konica Minolta PageScope Net Care Device Manager - Manual (Page 330)

Troubleshooting 9
Device Manager 9-6
9.5 Problems related to Counter Reader
Description of problem Action
"Timeout" is displayed as the re-
sult in the "Counter Collection Re-
sults" page. Check that the device is powered on.
To collect counter data from the target device, the settings
of "Device Information Settings" page in Device List must
match those specified on the device.
Check the settings of the "Device Information Settings"
page in Device List.
"Error" is displayed as the result in
the "Counter Collection Results"
page. To collect counter data from the target device, the settings
of "Device Information Settings" page in Device List must
match those specified on the device.
Check the settings of the "Device Information Settings"
page in Device List.
• Error (SNMP): Check the SNMP settings for the relevant
device or the settings of "Device Information Settings"
page in Device List.
• Error (HTTP): Check the HTTP settings or WebDAV set-
tings for the relevant device or the settings of "Device In-
formation Settings" page in Device List.
• Error (FTP): Check the FTP settings for the relevant de-
vice or the settings of "Device Information Settings"
page in Device List.
• Error (Others): Perform counter collection again. Other-
wise, check the settings of the "Device Information Set-
tings" page in Device List.