Datamax-O'Neil I-Class Operator’s Manual - Manual (Page 98)

88 I-Class
General Resolutions (continued)
If experiencing this
problem…
Try this solution…
Nothing happens when
printing from your
software program:
•
Ensure that the printer is at READY.
• Send the job again while observing the Ready Indicator
(see Section 4.1.1.) – If the indicator does not flash, check
the printer and host for protocol and port settings.
• Ensure the interface cable meets the requirements found in
Section 3.1.1.
Poor print quality:
•
The printhead may need cleaning – See Section 5.6.1.
• Adjust the Heat and Print Speed settings via the menu or by
host commands – See Section 4.2.3.
• T he media/ribbon combination may not be compatible –
See Section 7.2.2.
•
The Leveling Cam may be incorrectly adjusted – See
Section 5.4.1.
•
The Platen may be dirty or worn – See Section 5.6.2.
• The Printhead Burn Line may need adjusting – See Section
5.4.2.
Skips labels when
printing:
• Calibration may be needed – See Section 3.5.
•
The Media Sensor may be out of position – Readjust the
position; see Section 3.3.
• The format may be within 1/8 inch (3 mm) of the label’s
edge – Try reducing or moving the format slightly.
Unable to print rotated
text:
The characters may be formatted outside the label dimensions
– Ensure the row/column values provide enough room for the
height of the characters or bar code to be printed. See the
Class Series 2 Programmer’s Manual.