Datamax-O'Neil I-Class Operator’s Manual - Manual (Page 95)

I-Class 85
6
Troubleshooting
6.1 Problem Resolution
When a problem is encountered, the information in this section will help resolve it. Locate
the description of the problem to find an appropriate solution. For problems that are
accompanied by a displayed message, see Section 6.1.2.
 Note: If you have questions, or if problems persist, contact a qualified technician or
Datamax-O’Neil Technical Support.
6.1.1 General Resolutions
The following table lists problems that may not be accompanied by a displayed message:
If experiencing this
problem…
Try this solution…
Cannot communicate
through the parallel
port:
Send a format to the printer then observe the Ready Indicator
– If the indicator does not flash, check the parallel cable type;
also check the protocol and port settings of the printer and
host.
Cannot load media
through the cutter:
WARNING! Use extreme care. Turn OFF and unplug the
printer before proceeding.
Ensure the cutter and its cable are properly installed and
connected to the printer – Plug in and turn ON the printer. You
should hear the blade cycle; otherwise, call for service.