NEC NEAX NDA-24349 - Manual (Page 415)

Chapter 19 Voice Messaging Systems
NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Page 19- 33
NDA-24349, Issue 4
On-line reports, NEAXMail AD-64 can provide detailed information regarding an organization’s incoming
telephone calls. The information, generated in reports, can be used to help make decisions about the
organization, such as staffing levels, productivity, and telephone equipment needs. Reports can be viewed on
the screen or printed on a printer connected to the voice processing system. Reports can also be copied to
files and imported into many word processing, database, and spreadsheet programs. There are five types of
on-line reports: usage reports, directory reports, busy ports report, call log, and error log.
Usage reports,
These reports give an indication of how much the voice messaging system is being used
over time. These reports can be run for an individual guest, subscriber, extension number, or system ID.
Usage of the entire voice messaging system can also be tracked.
ƒ The Usage Bar Graph Report shows the percentage of each hour that a person or box was using the
voice mail system. The bar graph report for the entire system shows the percentage of each hour that
the voice mail system’s ports were in use. This percentage equals the number of minutes the ports
were busy divided by the number of minutes they could have been busy. The number of minutes they
could have been busy equals 60 minutes multiplied by the number of ports on the system.
ƒ Usage Table Report may be run for an individual guest, subscriber, extension number ID or system
ID and reports the total number of calls by system port and total duration of calls in minutes. A usage
table for the entire system shows the total number of calls answered by each system port for each
hour of the day and the duration of calls in total number of minutes. The report also includes grand
totals for day, night, and entire 24-hour periods
.
Directory reports, Directory reports show the structure of the system, its subscribers, system IDs and
message groups. It is possible to run the report for everyone enrolled in the system, for all extension IDs or
for message groups. Directory reports include a subscriber report, extension list and group reports.
Subscriber Reports,
Subscriber reports list each subscriber and guest enrolled in the system. The report
includes each personal ID, the number of new messages waiting, the total number of new and old messages,
the date the person last called the voice mail system, the number of days the system saves the subscriber’s
old and archived messages, and the access code.
Extension List Reports,
Extension list reports show every subscriber on the system with the corresponding
extension number ID and the system IDs for any transaction boxes and interview boxes the subscriber owns.
This report does not include guests. For each subscriber, the report lists whether call transfer is currently on
or off, the telephone number that calls will be transferred to, the call transfer type, the number of times the
extension rings, call transfer options, and whether call holding is on or off.
Group Reports,
Group reports provide information about message groups in the system. There are three
different group reports: List of Message Groups (lists groups), Group Membership (lists members of groups),
and Groups Including Person (lists all the message groups of which a subscriber or guest is a member).
Busy port report,
The busy ports report shows the total number of times all or selected ports were busy. It
also shows the average percentage of time the ports were busy during a specific time period. The busy port
report can be run for all ports on the system or for a selected group of ports
.
Call log, The call log provides a record of every call NEAXMail AD-64 answers, dials, or transfers. The call
log can be run for the entire system or an individual subscriber.
Error log,
The error log lists system errors. The report lists each error code, the port on which the error
occurred, and the date and time the error occurred. This report can be used to diagnose and solve system
problems. The system manager can look up the error code on line and follow the steps to correct the error.
Remote maintenance, With NEAXMail AD-64’s remote maintenance feature, support and problem solving
can be provided without an on-site visit .