NEC NEAX NDA-24349 - Manual (Page 234)

Chapter 11 Open Application Interface (OAI)
Page 11-14 NEAX2000 IPS Request for Proposal (RFP) Reference Guide
ND-24349, Issue 4
STM: Benefits
ƒ Allow users to send messages directly to users when not available for call transfer.
ƒ Short messages can be left as text pages instead of voice mails.
ƒ Internal Text messages can be sent directly to wireless handsets via email.
ƒ Facilitates quick call back. “Call me at 555-1212, Bob.” Can immediately be returned via the
same device.
ƒ Automated reminders can be set up via your email to be sent directly to your PSII.
OpenWorX: Incoming Call Assistant (ICA)
Incoming Call Assistant (ICA) is a service that gives D term users a powerful tool to manage
incoming and outgoing calls. These functions can be accessed with the simple touch of an
associated function key.
ICA: Functionality
The user can:
ƒ View the caller’s name and number on the LCD display for any line or sub-line on the user’s
D term , even while currently on another phone call. The name lookup comes from the Personal,
External, or Corporate Directory in OpenWorX. The above order is also the search order
priority.
ƒ Check for past or current calls to the user’s D term on any D term in the system with an ICA enabled
function key.
ƒ Look up past callers and return their calls with the information stored in ICA’s database. This is
known as the inbound call log. It will store up to 99 entries.
ƒ Check list of calls made by the user. This is called the Outbound Call Log. Up to 99 entries will
be stored.
ƒ Supports use of * and # in the user extension with the limitation that the user must be at their
physical device to log in if their extension contains either a * or a #.
ƒ Determine if a call was forwarded or transferred.
ICA: Functionality
ICA uses the same database as the entire OpenWorX suite of applications. The following fields from
the OpenWorX Database are accessible.
ƒ Caller name (inbound and outbound call log)
ƒ Caller number (inbound and outbound call log)
ƒ Date and time of each call (inbound and outbound call log)
ƒ Whether or not the call was transferred and by whom (inbound call log)
ƒ Whether or not the call was forwarded and by whom (inbound call log)
ƒ The direct number dialed by the caller (inbound call log)
ICA: Benefits
ƒ Able to identify callers on prime lines and sub-lines before they are answered, even while the
user is still on another call.
ƒ Identify past callers quickly without having to listen to voice mail.
ƒ Identify past callers when you are not at your desk.
ƒ Return calls quickly with dial back feature.