NEC NEAX NDA-24349 - Manual (Page 238)

Chapter 11 Open Application Interface (OAI)
Page 11-18 NEAX2000 IPS Request for Proposal (RFP) Reference Guide
ND-24349, Issue 4
In addition to searching the corporate directory, ICA will now search the Personal Directory of that station as
well. For example, if 214-555-1111 calls one individual who has “Mom” defined in their Personal Directory for
that number, the ICA pop and record in Desktop will say “Mom”. For another person who does not have
“Mom” defined in their Personal Directory, no name will be attached, or can also have a different number
defined for “Mom. ICA also indicates the phone type found in the Personal contact, using appending “-H” for
home, “-M” for mobile or wireless, and “-W” for any business line.
The “Outbound” section is similar to the “Inbound” section, except it records calls made (by Manual Dialing,
OpenWorX D
term Applications, Desktop, or TAPI) at the telephone, not calls received.
Desktop Location Status
With Desktop, the user can set their status, including return date, return time, and alternate number with the
click of a mouse. In addition, Desktop allows for the use of Custom statuses, instead of only the 10 pre-
defined messages available via D
term operation.
Desktop Message Reader
Previous to Desktop, the only way for an individual to check messages sent by Message Reader was by
using the key on the D
term , or by calling the attendant and having the message read back to them. Now, the
user can use a Web Browser with Desktop to check their messages. Also, as mentioned in the Directory
section, the user may send these messages to other users of Message Reader. No longer is it just the
attendants who can send messages. The message can also include a number and the Desktop user simply
needs to click on the telephone handset icon next to the number to return the call from their D
term set.
PCA: OpenWorX INASET
The INASET is now a part of Personal Call Assistant as a standard feature. NEC’s INASET is a
powerful IP terminal and is enhanced even further by the addition of the OpenWorX application suite.
This suite enables INASET Application Services mode, adding a great deal of features and
functionality.
Home Application
This is the base application that is loaded directly to the INASET’s memory. It allows for the basic
functionality expected from a standard IP D
term . The main difference a user will notice with this screen is the
different application control buttons at the bottom of the INASET screen. Without OpenWorX, these buttons
are static and controlled by the INASET’s local memory. With the addition of the OpenWorX Network
Services mode, the server configures these buttons. The modification of a simple XML file on the server is all
that is required to move, add, or delete additional application buttons. These additional application buttons
can be used for many things, such as custom developed applications and direct links to web sites.
Corporate Directory
The Corporate Directory pulls the information directly from the OpenWorX Employee database. The user can
search for specific people and dial using this directory. Once found in the directory the user may also send a
text message (if Message Reader is installed), send a Short Text Message to their wireless PSIII (if Short
Text Messaging is installed), or simply view the entry to see other information or alternate dial-able numbers.
Location Status
This interface allows the user to set their status in the OpenWorX database. It is then accessible by the
operator. Also when another D
term user calls the person, they will receive their status on their D term display,
along with Return Time, and Alternate Number if provided.
Message Reader
Message Reader allows the user to read messages sent to them by the operator or other users.